Soup maker not working: warranty and next steps

Introduction

If your soup maker has stopped working after only a few uses, or the controls are unresponsive and the appliance will not turn on, this article explains what to do next.

What the issue may mean

A soup maker that shuts down completely or stops responding shortly after purchase may be covered by a 2-year extended warranty, if it was registered within 28 days of purchase.

Warranty information

The first 12 months of the warranty are handled by the retailer. After that, the extended warranty terms may apply, provided the product was registered on time.

What to do next

1. Visit your local store with your proof of purchase and product details.

   Ask the retailer to arrange an exchange or refund.

2. If the retailer is unsure about the warranty process, ask them to contact their head office or sales team for further guidance.

3. If you have not yet registered your product, check whether registration was completed within 28 days of purchase.

Additional information

If you need further help, contact the retailer where you bought the soup maker. Have your receipt, registration details, and product model information ready when you speak to them.