I have received a faulty or damaged product 03 September 2020 15:26 Updated We’re sorry to hear that your product has arrived faulty or damaged. Please get in touch with our customer service team and one of our advisers will put things right for you. Related articles How can I contact customer services? How can I activate my warranty? I need a spare part What are your warranty terms? How can I cancel my order? Comments 2 comments Sort by Date Votes Carol Luwani 10 May 2023 15:14 I bought a Kensington kettle about a month ago but its faulty. How do I get a replacement? 0 Customer Services 18 May 2023 14:44 Hi, please contact our customer service team via email and they will be happy to help ! email@example.com -Please also include the model number usually starts with SDA Many Thanks 0 Please sign in to leave a comment.