FAQ

Warranty

• What are your warranty terms?
• How can I activate my warranty?
• Fridge Freezers

Product Support

• I need a spare part
• I need an instruction manual
• I can’t find the product i’m looking for
• I need more information on a product

Delivery

• What is the cut off for delivery?
• Do you deliver outside of the UK?
• Who will my order be delivered by?
• What happens if my delivery is late?
• Can I choose my delivery date?
• How can I track my order?

Returns, Refunds & Exchanges

• I have received a faulty or damaged product
• How can I cancel my order?
• How can I contact customer services?

Payment

• When will I be charged for a pre-order item?
• My discount code wont work
• I would like to change my billing address
• What payment methods do you offer?

My Account

• How do I make a subject data request?
• How can I remove my account?
• How can I manage my marketing preferences?
• I forgot my password