Customer Services

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  • What happens if my delivery is late?

    1. FAQ
    2. Delivery

    If you are unhappy because your delivery has arrived late, please feel free to get in touch with us. Our customer services team would be more than happy to help put things right.

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -5 votes

  • Can I choose my delivery date?

    1. FAQ
    2. Delivery

    Unfortunately, we do not offer a named day delivery service.

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • How can I track my order?

    1. FAQ
    2. Delivery

    You will receive a tracking code in your dispatch email. Click this link to go to the carrier’s website and track the whereabouts of your order!

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -17 votes

  • When will I be charged for a pre-order item?

    1. FAQ
    2. Payment

    If you’re pre-ordering an item, the charge to your account will be made at the time of placing the order. You will then be notified when the item has been dispatched.

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • My discount code wont work

    1. FAQ
    2. Payment

    If you’re having trouble using a discount code, there are a few things you can check.  The code is still valid. Some codes have expiry dates, please check if the code is still valid - you should be...

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -5 votes

  • I would like to change my billing address

    1. FAQ
    2. Payment

    If you would like to change your billing address for your Daewoo online account, you can do so via the My Account section. Simply navigate to Account > Address Book. From here you can add an addre...

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • What payment methods do you offer?

    1. FAQ
    2. Payment

    You can pay online via credit card, debit card, PayPal, Klarna, Clearpay, Google Pay, Apple Pay and more.Unfortunately, we do not take payment over the phone.

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • I need a spare part

    1. FAQ
    2. Product Support

    If you’d like a spare part for your product, please contact us with us and detail the product in question and the spare part you require! If possible, please include the product code too.   Please ...

    • Customer Services
    • Updated
    • 25 followers
    • 32 comments
    • -49 votes

  • I can’t find the product i’m looking for

    1. FAQ
    2. Product Support

    If you can’t find the product you’re looking for, it’s likely that it’s out of stock. We do stock products elsewhere, please take a look at our Amazon or eBay pages. 

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -55 votes

  • I need more information on a product

    1. FAQ
    2. Product Support

    If you’d like more information about a product, please get in touch with our customer services team with your questions. They would be happy to help.

    • Customer Services
    • Updated
    • 1 follower
    • 0 comments
    • -26 votes